International Shipping Policy
Information Available In Various Languages
Welcome to the International Shipping Information Page
This page is to serve as a useful guide for our new and existing International customers. Here you will find important information on order status, shipping offers, tracking, transit time, and other useful links.
Special International Shipping Offer
For a limited time, we are offering FREE shipping on International orders!
- Orders shipping outside the USA with a value over $799.00 and greater will receive FREE USPS Priority Mail International Shipping! You will also be eligible to upgrade to a faster shipping service with a flat rate if you require the package to be delivered sooner. Please note any other promotions and discounts may NOT be combined with the free shipping offer or the flat rate shipping offer.
- All orders LESS than $799.00 will still be eligible for our "Spend and Save" Cash Back Program! These orders will receive our usual discounted calculated shipping rates.
International Shipping Rates and Delivery Times
|Shipping Service||Transit Time||
Cost - International Orders of $799 or More
Oversize fees apply to large items.
|Cost - International Orders Under $799|
|Priority Airmail International||7 - 14 business days||FREE||Calculated|
|USPS Express Mail (EMS)||4 - 9 business days||$29.99 Flat Rate||Calculated|
|UPS Worldwide Express Saver||2 - 5 business days||$29.99 Flat Rate||Calculated|
Oversize Item Shipping Surcharges
|Complete Wheels (each)||$45.00|
|2-Stroke Head Pipe||$30.00|
|Complete Plastic Kit||$40.00|
|Motocross Boots from $100 and Up||$10.00|
|Motocross and Street Helmets $149.99 and below (Current Model)||$10.00|
|Motocross Boots $99.99 and below||$20.00|
|Motocross and Street Helmets (Clearance/Close-out/Non-current Models)||$20.00|
|Tire Combo Package (2 Tires)||$110.00|
Important Information - Educate Yourself
International orders may be subject to a 2-3 day credit card verification waiting period for security purposes.
Business days are classified as Monday-Friday. Saturday and Sunday do not count as "business days".
Shipping times shown are the estimated number of days your order is in transit after your order has left our warehouse. This doesn't mean it is always the exact amount of time after the order is placed online.
Your order will be shipped once all of the items for your order have been gathered in our warehouse, and they are ready to ship.
We have a revolutionary new "Live Inventory" display system on our site. In the product selection drop down menus on each product page, it combines the total amount of a certain item available in our warehouse, and all of our different supplier warehouses throughout the country. This new system will allow you to rest assured that the items you are ordering are not on backorder. All of the items on our site that appear to be "Available" are either in stock here at our primary warehouse location, or in stock at one of our other distribution centers throughout the country.
There are certain instances when we need to gather in items from our other distributor warehouses before we can ship your complete order.Most items that need to be sourced from our other supply warehouses will take 1-3 days for us to receive. Occasionally, it can take 4-5 business days. Our sales staff will notify you when this is the case.
If you created a BTO Sports account, our sales staff will automatically update the status of your order. Simply log into Your Account and click - Order History & Tracking. This is where you will be able to click on your current order and find the updated status. If your order has already shipped, the tracking number will be linked into the status.
If you do not have an account, you can click on the "Track Your Order" link at the top of our website and enter in the respective order number to track. If the information is available at this time, the tracking number will be displayed. If nothing shows, there is a chance your order has not shipped yet. You can contact us for a status update via phone or email.
United States Post Office Express Air Mail and Priority Air Mail both usually take 48 hours after being checked into our post office before any tracking information is available. Typically it will show a status of the package leaving Los Angeles (with no further information) until the package is checked into the customs office in your country.
ALL United States Postal Service shipping methods take longer than UPS shipping services
If you have selected United States Postal Service Priority Air Mail (cheapest shipping service) as your shipping service, please allow 7-14 business days for the package to arrive.
Packages shipped with UPS can be tracked consistently , begining the same evening that the order is packed here and picked up by UPS.
Tracking information for orders placed on weekends will not be available until Monday evening or later.
None of our shipping agents pick up shipments on weekends.
Please note that UPS does recycle their tracking numbers over time, so if your tracking status shows "Delivered," be sure to check the date and address to make sure it is not referring to a package from the past.
If you have further questions after reading these tips, please email us at Info@BTOSports.com or call 1-805-777-7601 (international calls) or 1-888-613-3393 (toll free within the USA).
Keep Track of Your Order
Some Helpful Tips for Tracking Your Order