BTO and Covid-19 Update
Message to Our Customers
As a small family-owned business, we understand this is a tough time for everyone. We sincerely appreciate your continued support during these unprecedented times.
We here at BTO Sports are taking COVID-19 seriously and following California's statewide restriction of stay in place as of March 20, 2020 so that we do our part in the battle of this virus. With that said, when you place your order on our website, please allow for delays in processing and shipping.
Customer Service Inquiries
Since we are observing our State's restriction and our staff is not in office, our phone lines and on-line chat will be shut off for the time being. If you have any questions about orders or products, you can still contact us through our customer support email at [email protected]
BTO Sports works with a large number of brands and vendors who are currently experiencing delays in both processing and shipping times. We want to inform our customers that there are increased delays during this period due to restrictions caused by COVID-19. Shipping carriers have also indicated that there are delays involved with numerous shipping methods including expedited methods. Carriers such as FedEx and UPS have indicated that they cannot guarantee any form of expedited shipping due to delays. We want to apologize for this inconvenience, and ensure our customers that we are working hard to make sure your orders reach you as soon as possible. Please refer to the section below for estimated processing and shipping timelines during this period.
Most orders will ship when complete. We will ship your order when all items are ready to ship. Free shipping is limited to the Contiguous USA only. We offer affordable rates to Hawaii, Alaska, and Puerto Rico. OEM Parts, Chemicals and certain Oversized items (Single Tires, Ramps, etc.) Can only be shipped via Ground Services.
- Please allow up to 48-72 hours for your order to be processed.
- However, there are some instances where we need to verify the shipping address or the credit card to avoid fraudulent activity.
- All items on the BTO Sports website listed as "available" are either in stock, or close by. BTO Sports utilizes several warehouses to source your parts.
- We carry many items in stock; however there are times when we need to bring in items from other warehouses to ship from our Southern California location.
- BTO Sports utilizes every method possible to ensure you get your order ASAP. Many items qualify for the "Drop Ship Method" where we can ship directly to you from our Nationwide warehouses.
- These times are increased due to COVID-19 delays.
- CA, NV, and AZ - 1-3 Business Days
- WA, OR, ID, UT, and CO - 2-5 Business Days
- All other states - 5-7 Business Days