Return Policy

Return and Refund Guidelines

We want you to be satisfied with your purchase! Returns and exchanges are accepted for unworn, unwashed items within 30 days of purchase for U.S. customers. Please review the details below:

  1. Original shipping costs are non-refundable.
  2. Refunds will be issued to your original payment method.
  3. Items purchased with store credit will be refunded as store credit only.
  4. To process a return, use the prepaid return label provided during your request and ship the item via the designated carrier.
  5. A $7.99 label fee will be deducted from your refund.

Exchange Policy:

  1. Exchanges are available for the same item in a different size only.
  2. When requesting an exchange, a prepaid return label will be provided, and no label fee will be deducted.

Final Sale and Non-Returnable Items:

  1. Items marked as final sale (including products discounted 50% or more) cannot be returned or exchanged. This will be noted on product pages, your order summary, and confirmation email.
  2. Non-returnable items include OEM parts, flash sale/closeout items, face masks, and customized products (e.g., custom jersey prints).

Damaged Items:

If your item is damaged upon arrival, please contact us at cs@btosports.com so our Customer Care team can assist you.

If you have any questions or need help with your return or exchange, feel free to reach out—we’re here to help!