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BTO Sports FAQ

How secure is BTOsports.com?
Can I pick up my order at your location in Thousand Oaks?
What is the procedure for returning a part?
What if my package is damaged or merchandise missing?

International Frequently asked questions

How can I contact BTO Sports?
Does someone speak a different language at BTO Sports?
How can I pay for my international orders?
What about backorders?
What is the procedure for returning parts?
Are prices shown in U.S. dollars only?
Will BTO Sports ship my order internationally?
How do I know the cost of international shipping?
How are shipping rates calculated?
Need a currency chart to convert foreign currency?


How secure is BTOsports.com?

Can I pick up my order at your location in Thousand Oaks?
Yes, absolutely you can. Just give us a call, or specify in the special order instructions during online checkout that you would like to pick your order up in will call.

What is the procedure for returning a part?
Never a problem with us! When you do business with BTO Sports you can return any non-discontinued, unused item. Items must be returned in the original packaging, and in unused condition in order to receive a refund. To return a product(s), send back the merchandise with a copy of your invoice along with a filled out copy of the Returns Form. On the Returns Form, explain exactly what you want us to do with the product whether it be an exchange or refund.
Please send back the return to:

BTO Sports
Attn: Returns
77 Duesenburg Dr.
Thousand Oaks, CA 91362

What if my package is damaged or missing merchandise?
Btosports takes every effort to ensure you package arrives in good condition. If your package is damaged please call our customer service (1-888-613-3393 or 1-805-777-7601), and speak to a customer service representative. You may also email us at info@btosports.com for additional assistance. Do not discard the shipping carton until you have spoken with us

International Frequently asked questions

How can I contact BTO Sports?
You can email us at info@btosports.com, by phone 805-777-7601. Business Hours: 9:00 am - 5:00 pm (PST) Monday - Friday

Does someone speak a different language at BTO Sports?
Sorry all of our operators only speak English. Some of our information pages are translated into other languages, however if you need further assistance our customers have found this website useful when emailing us at info@btosports.com - Google Translate

How can I pay for my international orders?
Bto Sports is unable to send any order C.O.D. on international orders. Payment due must be received by Visa, MasterCard, American Express, Discover, wire transfers or paypal in U.S. funds at time of placing order. For details for wire transfers or using paypal please email info@btosports.com Your order will be shipped once payment has been received. *We reserve the right to cancel any credit card order and request payment in advance. A copy of identification may be required to process your order.

What about backorders?
Sorry, we cannot backorder any item on international orders; you will be able to reorder your item(s) at a later date.

What is the procedure for returning parts?
On any orders returned from outside of the U.S.A., please mark clearly on the outside of the carton: "CONTENTS - RETURN GOODS OF U.S. ORIGIN".

Are prices shown in U.S. dollars only?
No, you are able to change the currency shown by clicking on the prices listed on our website. Please take note that all orders will be charged in US dollars, and exchange rates fluctuate daily. Our website pricing does not include duties or value-added taxes. These charges are the responsibility of the customer and will be billed to you at or after delivery. For more information on duty rates or import restrictions contact your local customs office.

Will BTO Sports ship my order internationally?
Yes, Bto Sports ships all over the world on a daily basis.

How do I know the cost of international shipping?
All international orders over $799 will receive FREE USPS! Click here to find out more - International Shipping If your order is below $799, it is very easy to get a shipping quote. Simply add the items you want to purchase into your shopping cart. Below the total, you will find a red link which reads "Click Here for Shipping Estimate". Click on that link to enter your postal code and country where the package will be shipping to. Our online calculator will give you an estimated quote along with the shipping options available to your country.

How are shipping rates calculated?
Shipping rates are calculated based on actual and dimensional weights. Dimensional weight is determined by using the International Air Transportation Association (IATA) volumetric standard. Bto Sports attempts to keep the package size to a minimum when possible. In some areas UPS has an extended area delivery charge of $20.00 in addition to the normal shipping charge.

Need a currency chart to convert foreign currency?
Go to http://www.xe.com


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