BTO Sports FAQ
How secure is BTOsports.com?Can I pick up my order at your location in Thousand Oaks?
What is the procedure for returning a part?
What if my package is damaged or merchandise missing?
International Frequently asked questions
How can I contact BTO Sports?
Does someone speak a different language at BTO Sports?
How can I pay for my international orders?
What about backorders?
What is the procedure for returning parts?
Are prices shown in U.S. dollars only?
Will BTO Sports ship my order internationally?
How do I know the cost of international shipping?
How are shipping rates calculated?
Need a currency chart to convert foreign currency?
How secure is BTOsports.com?
- Your Security at Btosports.com BTO goes through great lengths to keep your information safe and private. All credit card transactions occur in a secure area of our site so you are completely protected. You can purchase on-line with complete confidence.
- Btosports.com displays the Control Scan Secure Site Seal The seal is displayed on our homepage to assure our customers that Btosports.com’s site is authentic and that all orders are secured by SSL encryption. We use the highest level of encryption during data transfers.
Can I pick up my order at your location in Thousand Oaks?
Yes, absolutely you can..
What is the procedure for returning a part?
Never a problem with us! When you do business with BTO Sports you can return any non-discontinued, unused item. Items must be returned in the original packaging, in unused condition in order to receive a refund. To return a product send back the merchandise with a copy of your invoice. On the order form explain exactly what you want us to do and put the invoice in the box with the merchandise.
Please send back the return to:
BTO Sports
77 Duesenburg Dr.
Thousand Oaks, CA 91362
What if my package is damaged or merchandise missing?
Btosports takes every effort to ensure you package arrives in good condition. If your package is damaged please call our customer service (1-888-613-3393 or 1-805-777-7601), and speak to a customer service representative. Do not discard the shipping carton until you have spoken with us
International Frequently asked questions
How can I contact BTO Sports?You can email us at info@btosports.com, by phone 805-777-7601. All of our operators speak English only.
Does someone speak a different language at BTO Sports?
Sorry all of our operators only speak English.
How can I pay for my international orders?
Bto Sports is unable to send any order C.O.D. on international orders. Payment due must be received by Visa, MasterCard, American Express, Discover, wire transfers or paypal in U.S. funds at time of placing order. For details for wire transfers or using paypal please email info@btosports.com Your order will be shipped once payment has been received. *We reserve the right to cancel any credit order and request payment in advance. A copy of identification may be required to process your order.
What about backorders?
Sorry, we cannot backorder any item on international orders; you will be able to reorder your item(s) at a later date.
What is the procedure for returning parts?
On any orders returned from outside of the U.S.A., please mark clearly on the outside of the carton: "CONTENTS - RETURN GOODS OF U.S. ORIGIN".
Are prices shown in U.S. dollars only?
Yes. Our website pricing does not include duties or value-added taxes. These charges are the responsibility of the customer and will be billed to you at or after delivery. For more information on duty rates or import restrictions contact your local customs office.
Will BTO Sports ship my order internationally?
Yes, all international shipping charges are the responsibility of the customer. Specify your choice of shipping at the time of order. Our International representative will contact you with exact shipping charges. Shipping cost will be added to the order and a final copy of the order will be emailed before the order ships from Bto Sports.
How do I know the cost of international shipping?
Please take a look at our International shipping policy to get approximate shipping charges at the bottom of the home page on the website. Once you place the order we will email you a finished copy of the order with shipping charges. The final copy will only be emailed to you Monday-Friday 9am-6pm pacific time during normal business hours.
How are shipping rates calculated?
Shipping rates are calculated based on actual and dimensional weights. Dimensional weight is determined by using the International Air Transportation Association (IATA) volumetric standard. Bto Sports attempts to keep the package size to a minimum when possible. In some areas UPS has an extended area delivery charge of $20.00 in addition to the normal shipping charge.
Need a currency chart to convert foreign currency?
Go to http://www.xe.com
