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Domestic Shipping Info
International Shipping Info
Domestic Shipping
Estimated Shipping
See Transit Times Below, Once Order Leaves BTO SportsNeed your package faster than listed on the map? We are happy to take care of that for you! Unlike the other guys, we are not going to automatically sell you a faster shipping service. We can utilize various shipment methods and services to get your package on your doorstep the day you need it. Simply contact our sales staff at cs@btosports.com or give us a call at 1-(888) 613-3393 to see how we can help.
Important Notes
Most orders will ship when complete. We will ship your order when all items are ready to ship. Free shipping is limited to the Contiguous USA only. We offer affordable rates to Hawaii, Alaska, and Puerto Rico. OEM Parts, Chemicals and certain Oversized items (Single Tires, Ramps, etc.) Can only be shipped via Ground Services.
Processing Time
- Please allow up to 24 hours for your order to be processed. Most orders are processed within the same business day the order is placed.
- However, there are some instances where we need to verify the shipping address or the credit card to avoid fraudulent activity.
Website Availability
- All items on the BTO Sports website listed as "available" are either in stock, or close by. BTO Sports utilizes several warehouses to source your parts.
- We carry many items in stock; however there are times when we need to bring in items from other warehouses to ship from our Southern California location. You will be notified by your salesman of the actual ship date of your package.
Drop Ships
- BTO Sports utilizes every method possible to ensure you get your order ASAP. Many items qualify for the "Drop Ship Method" where we can ship directly to you from our Nationwide warehouses.
- Again, you will be notified by your salesman which parts can take advantage of this quicker shipping method.
Transit Times
- The chart above shows our current transit times. BTO Sports uses Ontrac and FedEx to get you the quickest transit times.
- CA, NV, and AZ - 1 Business Day
- WA, OR, ID, UT, and CO - 2 Business Days
- All other states - 3-5 Business Days
Information Available In Various Languages
This page is to serve as a useful guide for our new and existing International customers. Here you will find important information on order status, shipping offers, tracking, transit time, and other useful links.
Special International Shipping Offer
For a limited time, we are offering FREE shipping on International orders!
- Orders shipping outside the USA with a value over $599.00 US and greater will receive FREE USPS Priority Mail International Shipping! You will also be eligible to upgrade to a faster shipping service with a flat rate if you require the package to be delivered sooner. Please note any other promotions and discounts may NOT be combined with the free shipping offer or the flat rate shipping offer.
Currency Converter
International Shipping Rates and Delivery Times
Priority Airmail International
Transit Time: 8 - 20 business days
Orders of $599.00 US or less Calculated in Checkout
Orders of $599.00 US or more FREE
USPS Express Mail (EMS)
Transit Time: 4 - 9 business days
Orders of $599.00 US or less Calculated in Checkout
Orders of $599.00 US or more $29.99 US Flat Rate
UPS Worldwide Express Saver
Transit Time: 2 - 5 business days
Orders of $599.00 US or less Calculated in Checkout
Orders of $599.00 US or more:
- $19.99 US Flat Rate - Canada Only
- $29.99 US Flat Rate - Australia, Hong Kong, Japan, United Arab Emirates
- $39.99 US Flat Rate - All Other Countries
Oversize Item Shipping Surcharges
Item | Surcharge |
---|---|
Wheeled Gearbags | $80.00 US |
Rims (each) | $20.00 US |
Complete Wheels (each) | $45.00 US |
Bike Stands/Ramps | $50.00 US |
2-Stroke Head Pipe | $30.00 US |
4-Stroke Muffler | $40.00 US |
Complete Plastic Kit | $40.00 US |
Motocross Boots from $250.00 US and Up | $10.00 US |
Motocross and Street Helmets $250.00 US and up (Current Model) | $10.00 US |
Motocross Boots $249.99 US and below | $20.00 US |
Motocross and Street Helmets $249.99 US and below | $20.00 US |
Important Information - Educate Yourself
Before Shipment
- All prices displayed on our website are in U.S. Dollars, unless otherwise noted.
- International orders may be subject to a 2-3 day credit card verification waiting period for security purposes.
- Business days are classified as Monday-Friday. Saturday and Sunday do not count as "business days".
- Shipping times shown are the estimated number of days your order is in transit after your order has left our warehouse. This doesn't mean it is always the exact amount of time after the order is placed online.
- Your order will be shipped once all of the items for your order have been gathered in our warehouse, and they are ready to ship.
- We have a revolutionary new "Live Inventory" display system on our site. In the product selection drop down menus on each product page, it combines the total amount of a certain item available in our warehouse, and all of our different supplier warehouses throughout the country. This new system will allow you to rest assured that the items you are ordering are not on backorder. All of the items on our site that appear to be "Available" are either in stock here at our primary warehouse location, or in stock at one of our other distribution centers throughout the country.
- There are certain instances when we need to gather in items from our other distributor warehouses before we can ship your complete order.Most items that need to be sourced from our other supply warehouses will take 1-3 days for us to receive. Occasionally, it can take 4-5 business days. Our sales staff will notify you when this is the case.
Keep Track of Your Order
- If you created a BTO Sports account, our sales staff will automatically update the status of your order. Simply log into Your Account and click - Order History & Tracking. This is where you will be able to click on your current order and find the updated status. If your order has already shipped, the tracking number will be linked into the status.
- If you do not have an account, you can click on the "Track Your Order" link at the top of our website and enter in the respective order number to track. If the information is available at this time, the tracking number will be displayed. If nothing shows, there is a chance your order has not shipped yet. You can contact us for a status update via phone or email.
Some Helpful Tips for Tracking Your Order
- United States Post Office Express Air Mail and Priority Air Mail both usually take 48 hours after being checked into our post office before any tracking information is available. Typically it will show a status of the package leaving Los Angeles (with no further information) until the package is checked into the customs office in your country.
- ALL United States Postal Service shipping methods take longer than UPS shipping services
- If you have selected United States Postal Service Priority Air Mail (cheapest shipping service) as your shipping service, please allow 7-14 business days for the package to arrive.
- Packages shipped with UPS can be tracked consistently , begining the same evening that the order is packed here and picked up by UPS.
- Tracking information for orders placed on weekends will not be available until Monday evening or later.
- None of our shipping agents pick up shipments on weekends.
- Please note that UPS does recycle their tracking numbers over time, so if your tracking status shows "Delivered," be sure to check the date and address to make sure it is not referring to a package from the past.
- If you have further questions after reading these tips, please email us at cs@BTOSports.com or call 1-805-777-7601 (international calls) or 1-888-613-3393 (toll free within the USA).
International Calling Codes
Click here for a list of international calling codes
All International Customers
All orders will be shipped with an original invoice on the box, which shows the full amount that you paid for the products you have purchased. This will ensure that your package processes through customs with no delays. Some countries have import tax laws, in which case you would be liable to pay import tax on the items you buy from us. Please do your best to educate and familiarize yourself with these policies in your country. You may be responsible for paying these fees once you have received the package.