Return and Warranty Info Page
At BTO Sports, we value the service we provide to our customers! We take pride in making our customers feel confident in their purchases. In order to provide the best customer service possible, we offer free return shipping on your FIRST GEAR EXCHANGE. We also offer shipping labels for $8.99 US on hard parts and/or casual items along with $18.99 US shipping labels for large/heavy items (only valid in the lower 48 states). BTO Sports will happily accept returns and exchanges provided that they are in NEW and UNUSED condition and in their ORIGINAL PACKAGING with all tags attached. To ensure quality service or for any questions or concerns contact email@example.com or by phone toll free at 1-888-613-3393. International customers please call 1-805-777-7601.
- All items must be returned to us in brand new condition. If there are signs of use (scent, lint, animal fur, scratches, etc.), the product(s) will not be accepted, and the package will be returned to the customer at the customer's expense.
- Please do not use the manufacturers packaging as a shipping container.
- Any product that has been worn, used, or installed will not be accepted for an exchange or refund.
- All items must be returned within 45 DAYS of receiving the product.
- All sales are FINAL on OEM PARTS, FLASH SALE/CLOSEOUT ITEMS, FACE MASKS and CUSTOMIZED PRODUCTS (jerseys, backgrounds, graphics, mouse pads, etc.)
- Shipping is non-refundable and will be omitted from the refund. If your original order qualified for free-shipping (domestic - $85.00 US+) but if items returned cause the order value to fall below the free shipping minimum, a flat rate of $10.00 US shipping will be deducted from the refund.
First Free Gear Exchange
Free Label Covers: Jersey, Pants, Gloves or Riding Jackets Only.
If an article of gear does not fit correctly, BTO Sports will be happy to send you a free shipping label. Only one shipping label will be provided per order/customer. This does not pertain to returns for refunds. Please contact firstname.lastname@example.org or call toll free 1-888-613-3393 for your free shipping label. International, HI, AK, and PR customers are excluded.
Return/Exchange with a Prepaid Label
At BTO Sports, we offer a discounted shipping label (valid lower 48 states). Please contact email@example.com or call 1-888-613-3393 to purchase your shipping label. International customers are excluded. You are also welcome to handle the return shipping on your own. If you choose to do so, BTO Sports will not be responsible for any damage or loss of return shipments, so we recommend shipping with a method that includes tracking and insurance for your return shipment. BTO Sports offers shipping discounts for the following prices:
$8.99 US -- Hard parts, Casual/Apparel items, Boots, and Helmets.
$18.99 US -- Large/Heavy items (tires, exhaust systems, gear bags, etc.)
Refunds are credited back to the original payment method used on the order. You will be emailed a receipt once the refund has been processed. Refunds will post back to the account after 3 business days from the processing date. Gift card and expired credit card refunds are subject to store credit. Please note that shipping is not refundable.
Standard Return/Exchange Process
BTO Sports will gladly exchange current and unused items in their original packaging within 45 days of receiving your order. Closeout, Flash Sale, Customized Products, Face Masks and OEM sales are Final.
- Place the item back into its original packaging. *Key: please send the item back in a way that you would want to receive it for the first time*
- Please select the returns form at the top of this page, fill out the form, and place the completed form inside the box with the items being returned or exchanged. We will need this form to identify who the package belongs to!
- Please drop the package off at your local UPS at your convenience to ship the package back to BTO Sports.
- Once your return is received and inspected by our returns specialists, your refund or exchange will be processed.
Warranty Return Policy
BTO Sports does not offer any type of direct warranty on products. All warranty goes directly to the manufacturers. Our returns department will assist with the warranty process. Prior to sending back any warranty item please contact our returns specialist at firstname.lastname@example.org or by phone toll free at 1-888-613-3393. International customers please call 1-805-777-7601. Our returns specialist will require pictures of the defective products as well as a statement from the customer regarding the condition of the defects.
- Contact our returns specialist about your warranty at email@example.com or call toll free 1-888-613-3393. International customers please call 1-805-777-7601.
- Once our returns specialist receives required information, they will contact the manufacturer to get a RA (Returns Authorization) number. Once the number is received, our returns specialist will contact you and send a call tag providing free shipping for the defective products.
- Upon receiving the product, a replacement will be sent back to the customer free of charge.
1-888-613-3393 - Toll Free
1-805-777-7601 - Local and International Calls
Business Hours: 9:00 am - 5:00 pm (PST) Monday - Friday
600 Via Alondra
Camarillo, CA 93012